Rental Policies

Below are our policies.  Some resorts have additional rules and regulations which must be followed while on premise.  A couple of these include the Purple Parrot and Perdido Sun.
Click Here to be linked to the Purple Parrot Rules page.
Click Here to be linked to the Perdido Sun Resort Rules page.

This agreement constitutes a contract between the renter(s) and Perdido Key Resort Management, LLC.  Please read this Vacation Rental Lease Agreement thoroughly.  Any payment received by Perdido Key Resort Management, LLC from renter(s) for occupancy of vacation property indicates the acceptance of the terms and conditions of this Rental Agreement.  It is the responsibility of the renter(s) to be familiar with all policies within this agreement.  This rental agreement is entered into by and between the renter(s), hereinafter referred to as “Guest(s)”, and Perdido Key Resort Management, LLC. hereinafter referred to as “P.K.R.M.”.

1. Reservation Requirements - Reservations are not considered “guaranteed” until a signed rental agreement and payment of Booking Deposit, $300.00 per unit reserved, is received by P.K.R.M. at the appropriate office.   Accepted Forms of Payment - MasterCard, Visa, Discover and Cash.  Checks will not be accepted.

2. Cancellations - Cancellations are subject to our No Refund Policy. Cancellations must be made in writing to P.K.R.M., LLC. 13555 Perdido Key Drive D1, Pensacola, FL 32507. The Administration Fee is non-refundable and all refunds will have a 5% processing fee withheld.  Cancellation notices that are received beyond 5 weeks prior to your scheduled arrival date will be refunded; less the Administration fee and processing fee.  Notice received between 5 and 3 weeks, $200.00 is withheld and $100.00 is refundable; less the Administration fee and processing fee.  Notices received less than 3 weeks prior to your scheduled arrival date are not subject to a refund.  The remaining balance will be charged to the credit card on file for reservations cancelled within 48 hours of the scheduled arrival date.  No-Show reservations and/or cancellations-upon-arrival will have the total amount due billed to the credit card on file.  Trip Cancellation Insurance may be offered for rentals, but this must be requested by the Guest(s) at the time of initial booking and is non-refundable.

3. Damage Deposit - Reservations in which have been confirmed via credit card do not require a Damage Deposit to be put down as any damages, including unreturned keys and passes, will be charged to the credit card on file.  Lost/unreturned passes will be deducted at a cost of $10.00 each.  Lost/unreturned keys will be deducted at a cost of $25.00 each.  If the reservation has not been confirmed via credit card payment the following policies apply.  Reservations less the 30 days in length: The Security Deposit will be in the form of a $500.00 cash deposit which will be refunded via check within 14 days of departure provided that there is no damage to the property.  Reservations whose length exceeds 30 days: The Security Deposit will be in the form of a $500.00 cash deposit which is to be refunded within 30 days of departure, provided proper check-out procedures are followed and there is no damage to the property.

4. Confirmation of reservation(s) - Confirmation of the reservation will be emailed, faxed, or mailed to Guest(s) upon receipt of the booking deposit.  Guest(s) may also print confirmation from P.K.R.M.’s website after signing and returning the Vacation Rental Agreement.  Please read the confirmation for accuracy of dates, mailing address, number of adults and/or children and accommodations.  Any errors must be directed to the reservations department immediately.

5. Refund Policy - P.K.R.M. cannot guarantee against mechanical failure of heating, air conditioning, hot tubs, TVs, cable modems, electronics, or other appliances.  Please report any inoperative equipment to our office immediately and P.K.R.M. will make every reasonable effort to have repairs done quickly and efficiently.  No refunds or rent reductions will be made due to failure of appliances or equipment.  No refunds for early departures (fewer days than reserved).  No refunds will be given for delayed arrival.  No refunds for reducing the number of nights reserved.

6. Acts of God - Neither Owner nor P.K.R.M. shall be liable for events beyond their control which may interfere with Guest(s) occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, war, or inclement weather.  NO REBATE OR REFUND will be offered in these circumstances. We highly recommend that you purchase trip insurance to properly plan for these types of scenarios.

7. Age Requirements - Guests under the age of 25 unaccompanied by a parent or legal guardian will not be permitted to register and will lose all funds paid to P.K.R.M..  Any reservations made under false pretenses will result in loss of advance payments and the party will not be permitted to check-in.  No House Parties!

8. Reservation Change Fee - All reservations that need date and/or property changes are subject to a non-refundable $15.00 rescheduling fee per change.  All changes must be made 21 days prior to your arrival date and are subject to approval based upon whether or not they requested change interferes with another Guest’s confirmed reservation.

9. Check-In/Check - Out Times - CHECK-IN TIME is after 4:00 PM - CHECK-OUT TIME is before 10 AM.  Keys are NOT available until the property is ready for occupancy.  No exceptions to this policy will be made.  P.K.R.M. will use reasonable efforts to have the rental property ready for Guest(s) occupancy at check-in time, but P.K.R.M. cannot guarantee the exact time of occupancy.  Please call in advance if you may be arriving after 5:00 PM, so that arrangements can be made for Guest(s) property keys to be picked up.  CHECK-OUT TIME IS before 10:00 AM – No Exceptions.  Check-out takes place at our office and is strictly enforced so that P.K.R.M. has adequate time to prepare the property for the next Guest(s).  Please lock the unit upon departure and return items issued to the front desk. Guest(s) that do not vacate the rental property and return the keys by 10:00AM, without the consent of the P.K.R.M., are subject to a fee of $50.00 or equal to one(1) rental day if not vacated by noon 12:00PM. LOCK-OUT’s will have a $50.00 after-hours lock-out fee charged to the credit card on file.

CHECK-OUT RESPONSIBILITIES include the following:
A. Ensuring that all soiled dishes have been loaded into the dishwasher and the cycle started.
B. Bagging and placing the garbage in the onsite trash receptacle or chute where available.
C. Ensuring all furniture is in it original placement.
D. Leaving all beds unmade and the thermostat between 75 and 80 degrees.
E. Returning all keys and passes to the front desk, rental office, or drop box.

10. Pool Hours - Keys and pool passes will be issued upon arrival.  There will be one(1) key issued per unit rented and the pool passes will be issued according to the occupancy limits of the unit rented.  The pool hours, including the outdoor pool and all indoor pool house facilities, are 8AM until 10PM unless otherwise posted.  If it is discovered that a guest has abused his/her pool privileges, specifically by disobeying the hours of occupancy, all pool passes and keys will be confiscated.  No refunds, rate reductions, or discounts will be issued in the event keys and passes are seized due to violation of pool hours and/or rules.  These rules and hours have been established, and are monitored, by the Resort Homeowners Association’s elected property management company.

11. Maximum Occupancy - At all times, the maximum occupancy is the number the home sleeps.  One bedroom - four people, One bedroom with bunk or loft - four people, Two bedroom - six people, Three bedroom - eight people, Four bedroom - ten people.  Occupancy limits are in accordance with rules of the Resort Homeowners Association and State Fire Marshall’s Office.  Some properties allow less than the stated maximum occupancy and will note this in their property description.  If you bring in extra guests or visitors, without prior notice, your guests will be asked to vacate the property.  Any security payments and all rent will be subject to forfeiture if the maximum occupancy is exceeded.

12. Furnishings - Furnishings are subject to change without notice.  Furniture, bedding, mattress pads, utensils or any other property/items supplied within the rental property must not be taken out or transferred from one property to another.  Loss of these items, as well as damage to the property or furnishings in excess of normal wear, will be charged to the Guest(s) credit card on file.

13. Items Guest(s) Must Provide - Bathroom supplies, food and drink items, coffee filters, paper towels, napkins, foil, favorite pillow, videos, and a good book.  Please do not remove the supplied towels for use at the pool or beach.
14. Linens - A basic supply of linen is provided in each property.  Bed linen and bath towels are not changed during your stay.

15. Rental Assignment Change - P.K.R.M. reserves the right to change Rental Assignments without prior notice or liability.  When comparable accommodations are not available, Guest(s) will have the option of selecting from available properties or receiving a refund for the length of time forfeited due to unavailability.

16. Pets and Smoking - By signing this rental agreement you acknowledge that NO PETS are allowed in or on the premises.  By signing this rental agreement you also acknowledge that NO SMOKING is permitted in the unit.  IMPORTANT: If evidence of a pet or smoking is found during your stay or following your check out it will result in immediate eviction, loss of all payment, and a $500.00 pet/smoking fee charged to the credit card on file or total loss of your damage deposit.

17. Pest Control - Pest control is completed on a quarterly basis by the property management company.  If this occurs during your rental period, no refunds or discounts will be issued as this is mandatory maintenance and authorized by the Purple Parrot Village Homeowners Association.  Should you experience a pest control issue, please contact guest services so P.K.R.M. may attempt to eradicate the problem.

18. Listings and Pricing - Rates and fees are subject to change without notice if a reservation has not yet been confirmed.  The tax rate and furnishings are subject to change at any time.

19. Indemnification and Hold Harmless - Guest(s) agree to indemnify and hold harmless the Owner, Homeowners Association and P.K.R.M. for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by Guest(s).

20. Violation of Agreement - If Guest(s) violates any of the conditions of this Agreement, P.K.R.M. may terminate this Agreement.  Upon notice of termination of this Agreement, Guest(s) shall vacate the premises immediately and forfeit all rents and security/damage deposits.

21. Credit Card Agreement - I am providing my credit card number as a guarantee of payment to P.K.R.M..  I agree to pay all rent and charges related to property rental.  I accept all terms of the rental agreement and accept all liability for rent and charges related to property rental, as well as any damage beyond normal wear and tear during the term of my rental with P.K.R.M..  I understand that these costs will be charged to my credit card.  In the absence of another payment arrangement, I authorize P.K.R.M. to charge my credit card for payment of these items.  I authorize P.K.R.M. to use any funds received from me upon P.K.R.M.’s receipt of such funds. 

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CHECK-IN & CHECK-OUT    

Check-in:
Check-in instructions will be provided with your confirmation email.  Some of our properties require a gate code, elevator code, and/or key code to enter.  All codes can be found on your Reservation Confirmation sheet which is the attachment with your confirmation email.  If you have any difficulty, please contact the rental office at 850-492-9999.
*The access code(s) will be located on your Reservation Confirmation sheet (receipt).
*For late arrivals after 5pm please call our office @ 850-492-9999 prior to arrival for special instructions.  It is preferred that we be made aware of your potential late arrival a minimum of one week prior to your check-in date.    

Check-in time:
After 4:00 P.M. - Guests arriving after 5:00 P.M., or on Sundays,  need to touch base with the office to arrange for a late arrival.
*Please note that these times are not a guarantee, but that every effort will be made to have your condo available upon arrival.  Delays may be expected due to our commitment to provide pristine conditions and high standards of cleanliness.    

Check-out:
10:00 A.M. no exceptions.      

CHECK-OUT CONDITIONS  

We ask our guests to leave their property in the same condition as it was found and to Load and start the dishwasher. Remove all food, bag all trash and place in the on-site garbage area. Ensure that all furniture is returned to its original placement. Return all keys and passes to the rental office or place in the drop box Leave beds unmade and set the thermostat to 80 degrees. Please be aware that all properties are privately owned as someone's vacation home.  Please be respectful of their property.  Thank you.      

LOCK-OUTS  

A $50.00 lock-out fee will be billed to the credit card on file if a call is made to provide access after hours.      

PARKING  

There is a limit of two(2) vehicles per reserved condo in condominium areas.  Parking is only allowed in the parking lot.  Street parking on Perdido Key Drive is prohibited by county ordinance.  Do not park on sand, grass, around units or over curbs.  Boats, RV's, fifth wheels, personal watercrafts, and any and all trailers are prohibited on property unless approved prior to your arrival.  All guests must keep the parking pass prominently displayed on the dashboard when parking on the property.  Failure to do so may result in towing at owner’s expense without warning.      

PROPERTY INSPECTION    
 
Upon initial arrival it is your responsibility to inspect your rental, as any damages or maintenance issues not reported will be charged to the credit card on file.  Please notify our office within 24 hours of any maintenance items that arise during your stay.  Guests will be responsible for any damages or replacement costs that arise during occupancy.      

EXCESSIVE CLEANING  

Most guests are respectful of the owners' property, however if you have not rented a vacation home before please note that the cleaning fee included in your reservation does not permit you to leave the condo filthy.  There will be additional charges for any excessive cleaning required after departure.  This fee will be charged to the credit card on file.  This includes any time taken to rearrange items moved from their original location.  (Please remember that unlike a hotel room these condos are privately owned by individuals like yourself and the need for excessive cleaning is the result of excessive wear and tear)      

CONFIRMED GUESTS  

Your reservation is subject to immediate cancellation or additional charges if you have brought more guests than allowed.  Please note that fire safety codes, insurance restrictions, and our rental policies have placed strict limits on the number of guests residing in these units.  The maximum occupancy for a one bedroom condo is 4 persons, one bedroom plus loft or bunk is 4 persons, a two bedroom condo is 6 persons, three bedroom condo is 8 persons, and in larger units the occupancy increases at a rate of 2 people per bedroom.      
MINORS AND CHILDREN    
 
No one under the age of 25 may rent a resort accommodation - Active Duty Military stationed at permanent or temporary orders please contact the rental office at 850-492-9999.  Curfew time for 17 year olds and younger is 10:00 p.m.  Parents/guardians must accompany their children when using the pools and are responsible for the actions and behavior of their children at all times.      

PROPERTY DAMAGE  

Each condo is individually owned, therefore furnished uniquely to the homeowner's liking.  Please respect this, as you are responsible for damages to the rental caused by you or your guests.  Damages including excessive wear and tear will be charged to the credit card on file.      

KEYS & PASSES  

Pool and parking passes will be issued for all guests at check-in which must be returned when checking out.  Guests should have their pool pass with them at all times when using the amenities, especially at the indoor or outdoor pools (1 per person).  There will be a charge against the credit card on file for any keys and/or passes not returned to our office upon departure.      

LOST OR STOLEN ITEMS  

Perdido Key Resort Management is not responsible for any personal items which may be lost or stolen from your rental.  This includes items left behind following your departure.  If found, you will be notified and given the option to pay to have them return.      

NON-SMOKING PROPERTIES  

No smoking is permitted inside any of the rental condos or buildings.  If there is any evidence of smoking, you will be billed the minimum of a $500.00 damage fee.  You may be responsible for additional expenses for the restoration of the property if expenses exceed this amount.      

PETS    

Under no circumstances are guests allowed to have animals on the property or within the rental unit.   If a animal or evidence of a animal is found, eviction and you will be billed the minimum of a $500.00 damage fee.  You may also be responsible for additional expenses for the restoration of the property if expenses exceed this amount.      

PARTIES  

There are no parties, weddings, etc. allowed on the property without prior written consent from Perdido Key Resort Management.  Unauthorized activities will cause forfeiture of your rents and subject your rental to additional charges or immediate cancellation of your reservation.    
     
TELEPHONES  

Most of the properties have phone blocks which require guests to use credit cards for long distance calls.  Any long distance calls that you make, that appear on an owner’s bill, will be charged against your credit card plus a service fee.      

POOL & FITNESS CENTER RULES  

Unless otherwise posted: Indoor Pool & Fitness Center Hours:  8:00 A.M. – 10:00 P.M. Outdoor Pool Hours:  9:00 A.M. – 10:00 P.M. There is no lifeguard on duty.  Children under 16 must be accompanied by an adult.  No glass is allowed in pool or fitness center areas.  No running or rough play.  The hot tub and fitness center area is limited to guests 16 and older. The pools and fitness center may be used by residents and guests only.  Guests should have their pool passes with them at all times when using the indoor pool, outdoor pool or fitness center (1 per person).  As a safety precaution, the pools and fitness center will be closed when lightning producing storms are in the area and will remain closed for a minimum of 30 minutes following the most recent clap of thunder or visible lightning.  Additional rules may be posted and promulgated pertaining to the usage of the swimming pools, fitness center, parking and other amenities.      

FAILURE TO VACATE    
 
If a guest fails to vacate a condo by check-out time on the last day of their reserved period of occupancy, they will be charged a $50 fee and all personal items will be moved to a secure location. ****Please review all terms and conditions located on our rental agreement when making a reservations as the Rental Agreement always prevails concerning rules and regulations.